Shipping & Delivery

Pick Up:

If you are Auckland based you can pick up your order at either our North Shore or Mt Eden Showrooms. Just nominate your local store upon check out. We recommend organising appropriate transport and help to keep your items safe during transport! 

 

Order Processing: 

All in stock orders placed on our website are processed and dispatched within 2 – 3 days Monday to Friday. Items which are made-to-order, or available pre-order only will be sent an email confirmation detailing the approximate delivery date of your items. 

 

Delivery: 

  • All orders will be dispatched within 2 – 3 days of ordering subject to the availability or stock. 

  • Items which are made-to-order, or available pre-order only, once your order has been processed you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know. 

  • You will receive an email notification once your order has been dispatched, in most cases your furniture delivery should arrive within 7 – 10 working days of dispatch depending on postcode. 

  • We may be unable to ship oversized, overweight or other items to rural destinations, or in some situations this may incur an additional fee. If this is the case, you will be contacted by our staff to discuss options for your order.

  • Any balance owing on a Lounge & Living purchase must be paid prior to delivery of goods.

  • We use our own in-house delivery service as well as specialty furniture movers for out of Auckland deliveries. Please note this does not include installation or assembly.

  • Some items may be sent unassembled to ensure that there is no damage during transport. They will require self assembly and come with all of the necessary tools and fixtures to easily assemble. 

  • We only deliver within New Zealand.

 

Delivery Delays:

If there are any delays or other problems at all with your order we will be in contact with you as soon as possible. 

 

Rescheduling Delivery:

If your confirmed delivery date no longer suits you, just contact our team in the showroom to let us know, and we’ll arrange an alternative delivery date. Please note changes need to be made at least two (2) days before your original delivery date.

 

Signing for Delivery:

We encourage in every instance this time is used to inspect the items prior to signing them, allowing for endorsements to be made if a damage is noted. In short, any goods signed with a clean POD (proof of delivery) from now on, will not be able to be claimed on if damage is found later on. Their statement also reads: ‘When a customer signs for a consignment as received in good order and condition, it indicates that they’ve checked the consignment and are taking over responsibility for it. Hence the reason for thorough checks before freight passes from one pair of hands to another.’ There is a space for notes on their electronic scanner, however so if the outer packaging has marks or signs of rough treatment, please indicate in the notes that it has been signed for on condition of inspection once opened. If any damage is found in a case such as this, please email [email protected] with description and photos showing the damage.