RETURNS POLICY

Change of mind:

Please note, items purchased on finance cannot be exchanged for a gift card.

Certain categories of product are excluded from this policy and they are:

Beds
Pillows/Mattresses
Furniture
Personal Care
Gift Vouchers
ePay Vouchers and Top-ups

NO RETURN OR EXCHANGE FOR CHANGE OF MIND

Please choose carefully as we are not able to accept “change of mind” returns or exchanges for anything bought in-store in our Showroom or purchased online from our website.

Goods damaged in transit:

If any goods arrive damaged, please contact the Lounge and living within 24 hours of delivery. The Lounge and living Store will arrange to have the damaged item returned to the Lounge and living and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to theLounge and living Store in the condition received by you with all original packaging, together with all packing slips.